Privacy Policy

Who we are

We Trust Modafi is an online bedding store owned and operated by an individual (sole proprietor) based in Mira Road East, Maharashtra, India. In this policy, "we", "us" and "our" refer to We Trust Modafi, and "you" refers to anyone who visits our website or places an order.

Information we collect

• Order details: your name, email address, phone number, shipping address, the items you order and your chosen payment method.
• Messages: anything you share with us when you call, WhatsApp or write to us.
• Device storage: your bag contents and country preference are saved in your own browser's local storage so they're still there when you come back. This data stays on your device.
• Basic technical data: like any website, our hosting provider may log your IP address, browser type and pages visited to keep the site secure and working.

We don't use advertising cookies and we don't sell your personal information.

How we use your information

• To process, confirm, pack, ship and support your order.
• To contact you about your order, payment, delivery, returns or refunds.
• To prevent fraud and keep our website secure.
• To meet our legal, tax and accounting obligations.

Payments

Payments are completed through the method you choose at checkout — Cash on Delivery or Google Pay in India, and bank transfer, credit/debit card or Zelle in the USA. Payment information is handled by the bank or payment provider you pay through and is subject to their own privacy policy. We only keep a record of whether your order has been paid.

Who we share it with

We share only what's needed to get your order to you:

• Courier and logistics partners — your name, address and phone number for delivery.
• Payment providers and banks — to send you payment requests or links and confirm payment.
• Website hosting and storage providers — who store order records securely on our behalf.
• Authorities — if required by law.

How long we keep it

We keep order records for as long as we need them to support your order and to meet legal and tax requirements, after which they are deleted.

Your rights

Under India's Digital Personal Data Protection Act, 2023 and, for US customers, applicable state privacy laws, you can ask us to access, correct or delete your personal information, or withdraw your consent to us using it. Contact us using the details below and we'll respond within 30 days.

Security

Order data is sent over an encrypted (HTTPS) connection and stored in private storage that only the store owner can access. No method of transmission or storage is 100% secure, but we take reasonable steps to protect your information.

Children

Our website is not intended for children under 18, and we don't knowingly collect their information.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

Grievance officer & contact

In line with the Information Technology Act, 2000 and the rules made under it, the owner of We Trust Modafi acts as grievance officer. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.

We Trust Modafi
JK Iris, Vinay Nagar Rd, Kashimira, Mira Road East, Mira Bhayandar, Maharashtra 401107, India
Phone / WhatsApp: +91 88283 85185
Email: support@wetrustmodafi.com